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Oracle Utilities Customer Care and Billing Release 2.4.0
4.3.2.4a Manage Payment Arrangement
Brief Description
Actors/Roles
Business Process Diagrams
Manage Payment Arrangement Detailed Process Model Description
1.1 Analyze Eligibility and Negotiate PA
1.2 Determine and Populate Payment Arrangement Details
1.3 Request Add Payment Arrangement
1.4 Create Payment Arrangement SA
1.5 Add Payment Arrangement Alert
1.6 Transfer Debt to Payment Arrangement SA
1.7 Update Original SAs - PA Balances and Set Recurring Charge
1.8 Create To Do Entry
1.9 Manage Severance Process
2.0 Update Payment Arrangement SA Status to Active
2.1 Create Customer Contact
2.2 Review Pending Start Payment Arrangement
2.3 Request Activate SA
2.4 Review Payment Arrangement
2.5 Make Changes
2.6 Update Payment Arrangement
2.7 Transfer Debt to/from Original SAs - Payment Arrangement SA
2.8 Initiate Cancel Payment Arrangement
2.9 Cancel Payment Arrangement
3.0 Cancel Associated Adjustments to Transfer Debt Back to Original SAs
3.1 Evaluate PA Cancellation
3.2 Request Cancel Adjustments and Update Balance
3.3 Cancel Adjustments and Reflect Changes to Balance
3.4 3.3.2.4 CC&B Stop Non-Premise Based Service
3.5 Cancel Bill Segment - 4.2.2.12 CC&B Manage Payment Arrangement Charges
3.6 Cancel Payment - 4.3.1.1 CC&B Manage Payments
3.7 Initiate Cancel Payment Arrangement SA
3.8 Cancel Payment Arrangement SA
3.9 Initiate Break Payment Arrangement
4.0 Update Payment Arrangement to Broken
4.1 Synch Current Balance and Payoff Balance for PA SAs
4.2 Transfer Remaining Debt to Original SAs
4.3 Update Payment Arrangement SA to Pending Stop Status
4.4 Create Broken Payment Characteristic for Payment Arrangement SA
4.5 Highlight for Review by Credit and Collection
Installation Options - Control Central Alert Algorithms
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